Vurella-website-header

COMMUNICATION SOLUTIONS

Our solutions are geared towards enhancing your telephone system by offering the features and functionality that do not come as standard. We can even develop bespoke solutions to fit your requirements.

PRODUCTS

All product specifications and datasheets are available from the partner portal. If you are a telecoms reseller, you should sign up now by clicking on “Partner Portal” on the menu bar.
CALL RECORDING
  • VoIP, SIP & TDM Recording
  • PCI Compliance & Encryption
  • On Prem. Cloud & Hybrid Solutions
  • Satellite Site Recording
  • Search, Playback, Notes & Email
WALLBOARD
  • Display Multiple Call Statistics
  • Monitor One or Many Queues
  • Combined Summary Queue
  • Audible & Visible Threshold Alerts
  • Browser or Large Screen Display
TELEPHONY CLIENT
  • Click to Dial From Anywhere
  • CRM Integration & Screen Popping
  • Pause & Resume Recording
  • Wallboard Alerts
  • Bespoke CTI Integration
SKILL BASED ROUTING
  • Fully Configurable Call Routing
  • In-Queue Position
  • Unlimited Queues & Agents
  • Configurable Absence Codes
  • Multiple Overflow Options
REPORTS & LOGGING
  • Full ACD Reporting
  • Call Logging Reports
  • Call Recording Reports
  • Agent Status Board
  • Graphical Statistics
CCTV & DOOR CAM
  • Multi-Tenant
  • Door Entry Cam
  • Camera Agnostic
  • CCTV Recording
  • Motion Alerts

PARTNER PORTAL

Register to Access our Partner Portal
Our partner portal provides you with access to detailed product information. To register, simply click the register button and send us your details. When you register we will provide you with a username and password and also invite you to connect with us for a free product demonstration.

TELEPHONY INTEGRATION

If our products don't quite meet your requirements we can modify them to fit, or if you want something entirely bespoke we also have an experienced development team that can build it for you.

Tailored Dial Button

Integrated with your contact database

Our vCONNECT product allows you to dial from anywhere. However, some of our clients prefer to incorporate a dial button into their chosen CRM. Whether it's an off the shelf package or your own bespoke solution, we can assist in connecting your CRM to your telephone system.

CRM Integration

We can pop your Bespoke CRM

We've connected our software to many CRM packages using the APIs available, However, if you have a bespoke contact management solution, we can work with your developers to connect your software with your Telephone system. We don't even need access to your database.

Cloud Solutions

Add communications to your cloud software

We can develop one-off solutions at a fixed cost, or work with you to build licensable plug-ins that we can integrate into your existing software.

iOS & Android Apps

Add mobile apps to your portfolio

We have iOS & Android developers who can build mobile apps specifically for your organization, or work with your development team to extend your software so that it can be accessed from a wide range of devices.

Bespoke Software

Developed to your specification

Perhaps you have a specific requirement which you want to develop as a bespoke solution to sell via your channel to market. One of our USPs is that we have a great deal of experience tailor-making bespoke software to your design.

Our bespoke teams have provided many SMB and enterprise businesses with custom-built software. Not only we will develop to specification but we may be able to refine your ideas.

CONTACT

Harlow Enterprise Hub, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ, United Kingdom.
Website
www.vurella.com
Telephone
+44(0)203 0960 788