Vurella-website-header

COMMUNICATION SOLUTIONS

Our solutions are geared towards enhancing your telephone system by offering the features and functionlity that do not come as standard. We can even develop bespoke solutions to fit your requirements.

PRODUCTS

For more detailed information on our products, take a look at our online brochure.
CALL RECORDING
  • VoIP, SIP & TDM Recording
  • PCI Compliant & Encryption
  • On Premise, Cloud & Hybrid Editions
  • Satellite Site Recording
  • Search, Playback, Notes & Email
WALLBOARD
  • Display Multiple Call Statistics
  • Monitor One or Many Queues
  • Combined Summary Queue
  • Audible & Visible Threshold Alerts
  • Browser or Large Screen Display
TELEPHONY CLIENT
  • Click to Dial From Anywhere
  • CRM Integration & Screen Popping
  • Pause & Resume Recording
  • Wallboard Alerts
  • Bespoke CTI Integration
SKILL BASED ROUTING
  • Fully Configurable Call Routing
  • In-Queue Position
  • Unlimited Queues & Agents
  • Configurable Absence Codes
  • Multiple Overflow Options
REPORTS & LOGGING
  • Full ACD Reporting
  • Call Logging Reports
  • Call Recording Reports
  • Agent Status Board
  • Graphical Statistics
CCTV & DOOR CAM
  • Multi-Tennant
  • Door Entry Cam
  • Camera Agnostic
  • CCTV Recording
  • Motion Alerts

PARTNER PORTAL

Register to Access our Partner Portal
Our partner portal provides you with access to detailed product information. To register, simply click the register button and send us your details. When you register we will provide you with a username and password and also invite you to connect with us for a free product demonstration.

TELEPHONY INTEGRATION

If our products don't quite meet your requirements we can modify them to fit, or if you want something entirely bespoke we also have and experienced development team that build it for you.

Tailored Dial Button

Integrated with your contact database

Our vCONNECT product allows you to dial from anywhere, however, some of our clients prefer to incorporate a dial button into their chosen CRM. Whether it's an off the shelf package or your own bespoke solution, we can assist in connecting your CRM to your telephone system.

CRM Integration

We can pop your Bespoke CRM

We've connected our software to many CRM packages using the API's available, However, if you have a bespoke contact management solution, we can work with your developers to connect your software with your telephone system, we don't even need access to your database.

Cloud Solutions

Add communications to your cloud software

Why not add telephony to your cloud software portfolio. We can develop one off solutions at a fixed cost or work with you to provide plugins that you can license in accordance with your software.

iOS & Android Apps

Add mobile apps to your portfolio

We have iOS & Android developers who can build mobile apps specifically for your organization, or work with your development team to extend your software so that it can be accessed from a wide range of devices.

Bespoke Software

Developed to your specification

Maybe you have a specific requirement and are looking to develop a bespoke solution to sell as part of your channel. We have a great deal of experience and can build bespoke software according to your design.

Our team has already built and provided software to many prestigious and growing businesses, and over many years have built a wealth of knowledge that we are happy to share and will often help to refine your ideas.

CONTACT

Harlow Enterprise Hub, Kao Hockham Building, Edinburgh Way, Harlow Essex CM20 2NQ, United Kingdom.
Website
www.vurella.com
Telephone
+44(0)203 0960 788