Vurella

CALL RECORDING

VoIP, SIP & TDM Recording
PCI Compliance & Encryption
On Prem. Cloud & Hybrid Solutions
Satellite Site Recording
Search, Playback, Notes & Email

WALLBOARD

Display Multiple Call Statistics
Monitor One or Many Queues
Combined Summary Queue
Audible & Visible Threshold Alerts
Browser or Large Screen Display

TELEPHONY CLIENT

Click to Dial From Anywhere
CRM Integration & Screen Popping
Pause & Resume Recording
Wallboard Alerts
Bespoke CTI Integration

SKILL BASED ROUTING

Fully Configurable Call Routing
In-Queue Position
Unlimited Queues & Agents
Configurable Absence Codes
Multiple Overflow Options

REPORTS & LOGGING

Full ACD Reporting
Call Logging Reports
Call Recording Reports
Agent Status Board
Graphical Statistics

CCTV & DOOR CAM

Multi-Tenant
Door Entry Cam
Camera Agnostic
CCTV Recording
Motion Alerts

PARTNER PORTAL

Our partner portal provides you with access to detailed product information. To register, simply click the register button and send us your details. When you register we will provide you with a username and password and also invite you to connect with us for a free product demonstration.

Sign in

Forgotten Password?

TELEPHONY INTEGRATION

If our products don't quite meet your requirements we can modify them to fit, or if you want something entirely bespoke we also have an experienced development team that can build it for you.

Tailored Dial Button

Integrated with your contact database

Our vCONNECT product allows you to dial from anywhere. However, some of our clients prefer to incorporate a dial button into their chosen CRM. Whether it's an off the shelf package or your own bespoke solution, we can assist in connecting your CRM to your telephone system.

CRM Integration

We can pop your Bespoke CRM

We've connected our software to many CRM packages using the APIs available, However, if you have a bespoke contact management solution, we can work with your developers to connect your software with your Telephone system. We don't even need access to your database.

Cloud Solutions

Add communications to your cloud software

We can develop one-off solutions at a fixed cost, or work with you to build licensable plug-ins that we can integrate into your existing software.

iOS & Android Apps

Add mobile apps to your portfolio

We have iOS & Android developers who can build mobile apps specifically for your organization, or work with your development team to extend your software so that it can be accessed from a wide range of devices.

Bespoke Software

Developed to your specification

Perhaps you have a specific requirement which you want to develop as a bespoke solution to sell via your channel to market. One of our USPs is that we have a great deal of experience tailor-making bespoke software to your design.

Our bespoke teams have provided many SMB and enterprise businesses with custom-built software. Not only we will develop to specification but we may be able to refine your ideas.

VURELLA

COMMUNICATION SOLUTIONS

PRODUCTS